pejok's Privacy Policy

About This Policy

Welcome to pejok. This privacy policy describes what personal information we collect when you use our platform, how we process it, and the steps we take to protect your privacy. By using our services, you are considered to have agreed to the terms of this policy.

pejok is committed to ensuring the highest standard of data protection at all times. We keep your information secure using SSL encryption and industry-standard security practices.

Information We Collect

To create, manage, and keep your account secure, pejok may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details for identity verification
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Messages you send to our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Activity logs on the platform — such as page visits, game play history, and transaction records
• Data collected from cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, we may receive necessary information from appropriate third-party service providers for identity verification or fraud prevention. This information is used solely for security and compliance purposes.

Purpose of Using Your Information

pejok uses the information collected about you for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Financial Transactions: To process deposits and withdrawals and to maintain transaction history.
• Customer Support: To respond to your queries and resolve technical issues.
• Fraud and Abuse Prevention: To conduct necessary checks to prevent money laundering and fraud.
• Service Improvement: To review user experience and improve the quality of the platform.
• Responsible Gaming: To monitor user gaming behaviour and ensure a responsible gaming environment.
• Legal Compliance: To store and provide information in accordance with applicable laws and regulations.

We do not sell your information to third parties for marketing or advertising purposes.

Disclosure and Sharing of Information

pejok does not generally share your personal information with third parties. However, disclosure may be necessary in the following circumstances:

3.1 Service Providers

We may engage trusted third parties for payment processing, identity verification, and technical infrastructure management. These parties may use your information only for the contracted purposes.

3.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a valid request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary, based on legal advice.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new controlling party will continue to be bound by the obligations of this privacy policy.

Data Security Measures

To ensure the security of your information, pejok adopts industry-standard security measures:

• SSL Encryption: All information exchanged between your device and our servers is encrypted using SSL/TLS technology.
• Secure Data Storage: Stored information is kept in encrypted form on secured servers with no unauthorized access.
• Access Controls: Only authorized personnel can access your information, and only to the extent necessary.
• Regular Security Assessments: Our systems undergo regular security testing to identify and address vulnerabilities.
• Two-Factor Authentication: Additional verification is required for account login and sensitive changes.

Cookie Policy

pejok uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform — such as maintaining login sessions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymous data to understand how the platform is used.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

Data Retention Period

pejok retains your personal information for as long as it is necessary or legally required to be retained:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for the period prescribed by applicable law, even after an account is closed.
• Support communication history is kept for a specified period to ensure service quality.
• Once the retention period ends, information is securely deleted or anonymized.

Your Rights

As a pejok user, you have the following rights over your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted — provided it does not conflict with legal obligations.
• Right to Restriction of Processing: In some cases, you may request that the use of your information be limited.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Object: You have the right to object to certain processing activities.

To exercise these rights, please contact our support team. We provide assistance 24/7 via live chat and email.

Protection of Children and Minors

pejok provides services only to adults aged 21 or older. We do not knowingly collect or process information about any minor. If it appears that a minor is using our platform, we will immediately suspend the relevant account and delete any information collected.

International Data Transfers

Due to the requirements of our technical infrastructure, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that:

• Transferred information is protected to the same standard as this privacy policy.
• Third-party partners ensure adequate data protection measures are in place.
• International data protection standards are adhered to.

Policy Changes

pejok reserves the right to amend or update this privacy policy at any time. For significant changes, we will:

• Send a notification to your registered email address.
• Clearly display a notice of the changes on the platform.
• State the effective date of the revised policy.

If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy.

Third-Party Links

Our platform may occasionally reference third-party services or technologies. These third parties have their own privacy policies, and pejok is not responsible for their collection or use of information. You are advised to read the privacy policy of any third-party service before using it.

Responsible Gaming and Use of Information

pejok places the highest priority on responsible gaming. If any risky patterns are identified by monitoring your gaming behaviour data, we will assist you in taking protective steps. The use of information for this purpose is always guided by your best interests.

To learn more about responsible gaming, visit our Responsible Gaming page.